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Terms & Conditions

Payment Options


Online Card Payments

We at triptoway.com look forward to make every process related to us and our customers smother and convenient. When there is a time to pay online to buy our any air fair deal you don’t need to bother at all since we accept approximately all the cards, including Master, Visa and American Express. You can do it through an online payment gateway system. Once you decide to go with us, we assure you to give you a safe and tension-free air trip. Your card information is secure with us since your concerned bank will first authorize the card transaction directly without leaking any information through us. It is a just a matter of 30-30 seconds when your bank completes the transaction. It basically includes the usage of an authorization code, the online payment gateway system as well as the confirmation of completion of transaction.

In order to protect your credit card information Triptoway.com uses some sophisticated tools and methods. Just using SSL encryption i.e. the internet standard for secure transactions you can easily book your air flight ticket with us. In fact, you will find transacting online using your credit card through our website quite convenient and secure as compared to opting to use your credit card at a restaurant since we strive hard in not retaining your credit card information. Good news is that we at our website assure you to provide the highest standards of security and safety currently available over the World Wide Web in order to make sure that your shopping experience is private, safe and secure as well.

No need to worry if the payment is not accepted through your card due to some reasons since we also provide you with some alternative payment instructions shortly prior to the time of departure; else, the book for the flight is liable to be cancelled. You can pay a small amount in the form of service fee to us on all domestic airline bookings. Well, this fee is non-refundable so if you cancel the ticket for any reason, you don’t get your money.

Internet Banking

If you maintain an account with any of the banks mentioned below, you have an opportunity to pay for your order via respective bank's internet banking options and, of course, the amount will be automatically debited from the account. An online gateway system is used by us in order to provide you with a safe and secure transaction. Any inconvenience caused or non receipt of the air tickets doesn’t fall under the responsibilities of your bank.

  • Bank Of India
  • CitiBank
  • HDFC Bank
  • IDBI Bank
  • Indusind Bank
  • Kotak Bank
  • Punjab National Bank
  • AXIS Bank
  • Bank of Baroda - Retail NetBanking
  • Bank of Baroda - Corporate NetBanking
Pay at hotel reception (Post Pay)

We at triptoway.com along with our partner hotels also facilitate our customers with an opportunity to pay the hotel directly at the reception at the time of check-in at the hotel.

Transaction Confirmation

Once you receive a confirmation of your transaction you are liable to take any action based on information on the Website. Apart from this, in case of receiving a confirmation through email, if you do not get a confirmation of your transaction within a fixed time period then you are firstly suggested to go through your "spam" or "junk" folder in order to make sure that it has not been misdirected, as well as if still not found, please contact us to resolve the problems.

Delivery of Products or Services

Electronic Tickets (Also known as e-ticket)

What is an e-Ticket?

Having a unique confirmation number (UCN), an e-ticket is basically a paperless electronic document given to the purchaser of the ticket in place of a paper ticket. As a passenger you are recommended to produce the UCN at the airport airline counter so as to claim the e-Ticket.

What I will have to do to get my e-Ticket details?

Remember, all the details related to your e-Ticket will be sent to your electronic mail address provided by you at the time of making the payment for your air flight booking. However, if you don’t maintain an email address, the details will then be given to you over the phone. You can also call our Customer Care Representative if we are unable to process your e-ticket within eight hours of making your air flight booking our site.
We at our website are not responsible for the same if users do not comply with this requirement.

Paper Tickets

Triptoway.com strives hard to deliver your product to your concerned address through different GDS carrier within 3 business days of making the booking. The most important thing is that all the air flight tickets would be couriered to you via a responsible courier company without any additional cost. We at our company are not liable if the person is not available at the time of delivery.

Do I really need to show my Trip to way Reference Number Confirmation (RNC) email at the airport check-in counter of the airline?

We at triptoway.com try to make your traveling experience convenient and smoother. Not a problem at all, if you don’t show your Triptoway Reference Number Confirmation email. However, in case of the absence of your triptoway Reference Number Confirmation email, it is mandatory for you to show a photographic identity proof (driver's license, passport etc.) when you are available at the airport check-in counter of the airline. But, you are always advised to carry your RNC email as well as e-Ticket together.

Should I carry my e-ticket with me?

The truth is, yes, you are suggested to have a copy of your e-ticket as sent by Triptoway.com. However, if you fail in doing so, then Triptoway.com will not be held responsible if the Airline authorities do not issue a boarding pass/ disallows you from traveling.

What is the procedure of receiving my boarding pass for an e-Ticket?

For this, along with having a photographic identity proof (driver's license, passport etc.), you also need to carry and show your electronic-Ticket confirmation email as well as e-Ticket number at the airport check-in counter of the airline. You will be received your boarding pass by the airline representative at that time.

Prepaid Ticket Advice (Also known as PTA)

Prepaid Ticket Advice is also referred to as PTA. We at triptoway.com also provide our users with a PTA number that is mandatory to show at the airport check-in counter of the airline. Once you do the same the airline executive prints and gives you your ticket.

A light on the Amendment and Cancellation policy

With our widely used air ticket booking website you don’t have to face problems when there is a need to cancel your domestic flight booking over there. For this purpose, first you have to log in to My Bookings; now can choose the relevant banking by clicking the cancel button. You just have to pay an amount of Rs. 350 per person per sector as standard cancellation charges to cancel your booking.

If you want to cancel and amend your ticket offline, then you can also contact our customer care at Toll Free no. 1800 3010 2626 to process it further. You can reach us at +9111 3344 2626 to book your international flight. Remember, a standard charge of Rs. 600per person per sector will apply when there is a matter of offline cancellation of domestic flights. You have to pay a standard fee of Rs 1000 per person if you are cancelling your international flight booking.

We at Triptoway.com charge an amount of Rs. 450 per person per sector as standard rescheduling charges in order to reschedule of the domestic flights.

When you are using the services of our India’s top travel site you are recommended to refer to airline specific amendment and cancellation policy. As a quick decision to get your reservation cancelled you are advised to directly contact the nearest airline office.

The Refund process after canceling your ticket

Once you cancel your air flight booking, you are recommended to send us the paper ticket to the address mentioned below:

Triptoway

A 1031/1, NH-8, New Delhi-110037
The refund money from our hand shall be processed within 30 days from the date of receipt after receiving the air flight ticket. However, if you have e-Tickets and PTA, then you don’t have to wait for so long to get your money since then the refund shall be processed approximately within 15 - 20 working days from the date of the receipt of your booking cancellation. In case you made a payment through a valid credit card then we try to refund the money to your credit card. Plus, if the payments of the ticket made through any other alternatives then you can expect to get the refunded money through cheque within a maximum of 30 days from the date of cancellation request being made. All the money in the form of refunds shall be processed subject to processing of refund money by the relevant airline provider.

Privacy Policy

Our highly experienced team of professionals at Triptoway.com is much aware of the fact that the privacy of a customer matters a lot to him. This is why we respect it from the bottom of our heart and strive hard to recognize the need to secure the personally identifiable information you share with us during the time of filling the form for booking online. This information can be your name, address and telephone number etc. We as top notch travel site always try to follow proper standards in order to protect your privacy on our portal.

Without revealing any personal information to us or sharing your identity you can use the services of our website. Our highly skilled technicians track the net address of the domains using them you visit us. This is only to have a look at the data for statistics and trends, however, don’t need to worry since the individual user remains anonymous.

In order to serve you with more customized and better information especially when take a back turn to our website some of our web pages utilize “cookies.” For your better knowledge, cookies are a kind of identifiers which are sent by the sites to the browser of your computer unit in order to facilitate your next visit to your website. You can set your current browser so as to inform you when you are sent a cookie, most importantly, providing you with an opportunity to decide whether or not to accept it. Our primary motto of collecting and analyzing the information is to provide you with an enhanced and comprehensive service.

With specific reference to e-commerce/booking transaction, we at Triptoway.com ask you some important and personal sensitive information while transacting through Triptoway:

  • Name and Sex
  • Phone Number
  • Address
  • Credit Card details
  • Date of birth in case of a child

We at Triptoway.com don’t belong in selling or trading upon any of the above mentioned information without the consent of the customer. The above mentioned information collected from the customers/users/travellers is put to the following use:

  • The information you share with us like your name, address, phone number is asked by the applicable service providers like the airlines, hotels, etc., for the purpose of reservation as well as booking the services for the customer/traveler.
  • The payment gateways and banks generally collect the information like Credit Card Details and Net Banking Details. This is not done by us, however, if ever stored or retained by our professionals, then we try to remain it internal and not to share with anyone, except that they may be shared with third party private/government security agencies when it comes to screen for fraudulent activities. In addition to this, it is also common to share these details with several third parties only especially for the purpose of processing 'Cash Back & Discounts' and Charge Backs, if applicable.
  • We generally collect the information like your personal Mobile no., e-mail address as well as postal address for the promotional purposes, unless the user "opts-out" of such use. If you don’t want to share this information with us, not a problem at all, the reason is since you can still visit our site, but you might be deprived of accessing certain options, offers and services.

We at Triptoway.com leave no stone unturned in taking proper and useful steps when it comes to protect the information you share with us. This is why we have equipped our site with advanced and highly effective technology and security features so that your privacy couldn’t be affected. All our strict policy guidelines are made to help you to safeguard the privacy of your personally and the most important identifiable information from unauthorized and unwanted access and improper use or disclosure. We at our website also try to provide you with the names and addresses of the particular entities that shall have access to your personal and vital information in a given transaction.

We at our website try to keep putting efforts to improve its security procedures as advanced and highly effective technology gets available, as well as makes sure that its protection procedures are in line with current applicable regulations.

In case of any changes being made in our privacy policy in the future we assure you post them here and a new effective date will also be shown here. As a user/customer you are always recommended to access our privacy policy on a regular basis in order to ensure you understand our current policies.

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